Frequently Asked Questions

Frequently Asked Questions

We're here to help. 
Most of the questions we get are some forms of the questions below so check here first. Got a different question? Just click this link and send us an email. 
While we have you - be sure to follow us online, tag @snurferboards in your Snurfing pics! 
Shipping Questions 
How long till you ship? 
We typically ship weekday orders out within 1-2 days of the time the order is placed. In the off season or as Winter winds down you can expect board orders to be shipped out within a few days (usually 1-4) after the order is placed. Each board is handmade and requires extra time in the off season.
Boards will depart from from Michigan - Monday through Friday. 
We do not ship on major holidays or when the shipping carriers are closed. Due to recent nationwide delays, order early if your Snurfer boards are gifts. 

How much is shipping if my order does not total $100?

Most standard ground shipping to the contiguous US (lower 48) are only $15. Not valid for oversized items. Shipping rates for many items we sell are size and weight based and calculated by destination. Depending on the size and weight and destination of your order please contact us with your order details if you do not see a shipping quote automatically generated.

I live outside the United States in Alaska or Hawaii, do you ship here and what are the rates? 
We currently ship to US addresses. 
If you are interested in a quote for shipping outside of these areas, please contact us with the delivery address details if you do not receive a quote through the checkout process.
To receive a Shipping quote for Alaska or Hawaii enter your shipping address and zip code on the Cart page for the Shipping quote. 

Shipping Department Notes

Shipping related disruptions are frustrating to everyone, we understand and appreciate your patience and loyalty as we work hard to pack and ship orders quickly.

Shipping rates for many items we sell are size and weight based and calculated by destination.

If the shipping and billing address you used at checkout do not match you may be contacted via email or phone to confirm the order for verification and verbal approval before it is shipped.

All transit dates are approximate. No date is guaranteed. Dates can change at any time.

Effective 4/17/2020 USPS service commitments are extended. Certain packages, including Priority, may take longer than usual to arrive. Priority Shipping does not come with a money back guarantee from Snurfer or USPS. If you are considering Priority Shipping, please check any service disruptions.

I made a typo while placing my order- what do I do now? 
For incorrect shipping addresses- Email us right away with subject line- Shipping Address Correction. 
Shipping address corrections made within 1 hour from the time the order was confirmed should not encounter any additional shipping fees. We typically prepare and ship packages quickly. We are not responsible for the shipping cost of a second package if your first was misdelivered or returned due to- missing apartment numbers, unit numbers, and misspelled street or road names. 
For incorrect email addresses- Email us and we will be sure to update it for you so that you receive your shipping/tracking email notifications moving forward. 
Which carriers do you use to ship Snurfer boards and accessories? 
We typically ship using FedEx Ground / Home Delivery or UPS Ground.
Depending on your exact shipping address: There may be expedited shipping options on the checkout page offering FedEx, UPS and/or USPS service options. We only ship to PO Boxes upon special request. 
Boards are long, heavy and expensive to ship. 
No Signature Required. If you require a signature with your package for any reason, please clearly specify in Order Notes. 
I received a notification that my board was delivered- but it's not here. What do I do now? 
Especially around the holidays carriers may mistakenly scan a package as delivered when it is not really delivered. It may be on the truck for delivery and actually arrive within 24 hours. Please wait at least 24 hours after the first delivered notification to open a case with the carrier. Then you may email us claim/case details including proof of the claim. We will be in touch with you right away. 
Do you send order confirmation and shipping notification emails? 
Yes. You will receive an order confirmation email almost instantly after placing an order. These are automated and should contain your order details. If you did not receive an order confirmation email, please let us know, we can check for a system glitch and manually send you an order confirmation via email. 
Please make sure the email address you entered is spelled correctly during the time of placing the order. 
You will receive a separate shipping confirmation email containing a tracking number after your order has shipped, at the same email address used to place the order. 
If you have strong spam filters set or don't see our emails in your inbox- check your spam folder or do a search for 
I'm ordering a Snurfer board as a gift. Can you gift wrap it? 
We do not offer special gift-wrapping options at this time. 
Snurfer boards and accessories currently ship in plain brown boxes. The outside of the box will have a label on it stating the brand name and ship from address. 
What types of address does Snurfer ship to? 
We ship to verifiable residential addresses. It is against company policy to ship to warehouse and forwarding addresses. 
Want to buy a Snurfer Board
What kind of wood is used to make Snurfer boards?
100% Maple. Boards are hand built from U.S. Grown hard maple. We design and build Snurfer boards using strong, durable, dense US Grown Maple.